I wonder if we could get VO to work with writely, or do something similar, in
order that .otl files could be collaborated on over time (as opposed to rapid
fire edits, which would require checkout and checkin).
* Universal Troubleshooting Process courseware
* Troubleshooting Techniques of the Successful Technologist
* Manager's Guide to Technical Troubleshooting
* Twenty Eight Tales of Troubleshooting
* Rapid Learning: Secret Weapon of the Successful Technologist